(This story is from our archives of NextStep Magazine. The Magazine has since been renamed to AIC With You)
A new layout, refreshed design and mobile-friendly features greeted visitors to the Singapore Silver Pages (SSP) on 8 November 2015, after the one-stop resource for senior care information underwent an extensive makeover.
Some of the updates include a brighter, cleaner design that is more modern and user-friendly. There is also a new self-assessment tool to help users find subsidies that they can apply for – a web-based version of the AICare Link mobile application (see page 6). Information on mental health support and services has also been added so that the website can be a more well-rounded resource for visitors.
Meanwhile, the SSP’s existing features were enhanced too. New users will find the simple E-care Locator true to its name, while returning visitors who prefer the original E-care Locator will find it under the “Advanced Search” option. The Caregiver Training Courses e-Calendar now sports a more attractive design that makes key information more prominent for caregivers looking for courses. All these changes make it easier for those who need help or information to find what they need. More importantly, this will help them figure out what they should do next.
Your feedback matters
These changes came about thanks to feedback from the website’s users. The Agency for Integrated Care organised a focus group discussion for people to share their thoughts on the SSP. They included caregivers, and those from the community care sector who use the website for their work.
Plenty of valuable insights were shared in the focus group discussions, from the different ways people navigated the website to the challenges they faced in making sense of the information. For instance, some said the older website was rich in content, but may deter regular visitors unfamiliar with technical terms.
They also said there was a need for a “simpler” design to the E-care Locator, as first-time users of the site may not know how to use it. The insights gave a clearer view of what the redesign should be about – to improve user experience so people can find their way around the site with confidence, even if it is their first time visiting.
A vital resource for seniors and caregivers
The SSP has been revamped twice since its launch in February 2011. Each redesign, including the latest, seeks to reinforce the SSP’s original mission, to arm seniors and caregivers with the information they need so they can make care decisions with confidence. As information becomes more readily available thanks to the Internet, seniors and caregivers can always turn to the Singapore Silver Pages, their trusted resource for care information. Read on to find out what a caregiver thinks of the new design.
